What is the link between the learning company and digital? Some people complain that employees are "overloaded" by the amount of information in circulation. But technology should take the burden off employees to enable them to collaborate better. Above all, it frees up their time and energy to turn to a more learning model.
A recent article by startup expert Yoav Vilner looks at this exciting phenomenon: as employees become more connected to their companies, they also become more stressed. One of the causes of this stress seems to lie in the mountain of existing information that employees have to find - not without difficulty, given the plethora of information available, the complexity and UX flaws of the tools in place - and assimilate quickly.
At the same time, L'Express, which already noted in 2012 the phenomenon of 'employee overload', pointed the finger at the lack of mutual aid and solidarity between colleagues, which only increased the stress of teams. In short, a technology that is difficult to grasp, coupled with a real lack of knowledge sharing.
Yet, could digital technology, as inhuman as it may seem, be the key to new ways of sharing, which would alleviate the stress of employees ? This is the premise of Yoav Vilner. He argues that technology enables employees to collaborate better. Indeed, when they have the right tools to find solutions to their problems, they manage to automate certain tasks. Then they can concentrate on tasks where their knowledge is really useful. This makes it easier and more efficient for them to complete their tasks, which in turn leads to less stress and better performance. The relationship between the learning company and digital technology is therefore a virtuous one
3 situations of a virtuous relationship between learning business and digital
1- Artificial intelligence allows mentors to be more attentive to learners
Artificial intelligence has already invaded the business world. It is therefore a natural fit when it comes to knowledge management. Why is this? Because it allows trainers - and any individual who is open to sharing knowledge within the company - to save time and free up time to focus on learners and meet their expectations. A chatbot can, for example, answer "classic" questions from learners. This will make them less afraid to ask their questions. Mentors can then focus on the more complex questions. The ones that generate conversations, debates, and make the teams grow.
2- Digital provides a framework and formalises good practice
Before digital, it was difficult to keep all employees at the same level of training. It was also difficult to onboard all new employees with the same consistency. E-learning has the advantage of delivering the same level of information to everyone. Furthermore, e-learning formalises the sharing of good practice. Indeed, the 'experts' in the field can formalise their knowledge and make it accessible to everyone. Even to those who were not present during the physical training sessions.
3- Technologies enable knowledge sharing on the move
When the training was only "physical", it was necessary to gather the learners in the same space, with projection equipment, a microphone, etc. In short, this required an investment, and the training remained very top-down. In short, this required an investment, and training remained very top-down. With digital, training becomes mobile: the investment is reduced, and any screen can become a support for training that is much more widely distributed.